LG announces the implementation of two new services that will enable all customers to receive expert assistance remotely in real time and take full advantage of all services and the potential of its Android smartphone. In particular, the “Remote Call” offers a diagnosis of problems and “FOTA service” (Firmware Over-The-Air) allows you to keep your phone software up to date.

What is Remote Call?

The Remote Call pre-loaded on the smartphone LG, represents the first type of remote service offered directly by the manufacturer and allows users to identify problems of their smartphone without having to visit health care centers Thanks to remote control by an operator specializing LG.

To access the service, simply register by contacting Customer Service by LG and to give his permission to access the device via 3G or Wi-Fi network. For security reasons, in fact, a protection system prevents the operators have access to personal information – messages, emails, images – without the user’s explicit consent.

What is FOTA service?

LG FOTA is instead the new intelligent system that through the application of the same name, provides the latest news on updates and software for the Android operating system. It then becomes easier for users to stay constantly updated without having to connect to a computer or visit a service center.

Services that many users probably already know but LG are now presented in a formal and officially proposed for those who were not yet aware. Small steps to build a solid foundation for a complete products to satisfy users. The year 2011 was the year of entry into the world of LG Android top range and after a first run, it seems that the producer is improving its service.